e-shoptimizer Privacy Policy

Last updated: May 25, 2018
Effective date: May 25, 2018

e-shoptimizer Privacy Policy

Introduction

The English version of the privacy policy (the "Policy") is a legal binding agreement between e-shoptimizer and Our Customers using the e-shoptimizer software service. The purpose of the Policy is to protect the privacy of Our Customers, as well as e-shoptimizer website visitors.

The Policy applies to e-shoptimizer's Website as well as all software plans, and applies to personally identifiable information transferred to us by Our Customers ("You", "Yours").

Complimentary use of the Website does not require the User to submit any personal information. In case the User wishes to purchase any of the software plans on a monthly basis, certain personal information is a necessity, including e.g. name, phone number, email, address, in order to be allowed to make a purchase. Additional Business Information is also a requirement in order to purchase one of the software plans. Business Information covers address, phone number, zip, city, and country, but the information is not related to a single person.

Information Collection

By voluntarily providing e-shoptimizer with any Personal Information, You confirm and acknowledge that You have the right to transfer this information.

On the Website and the e-shoptimizer Software

The User's Personal Information e-shoptimizer may collect and process is:
  • Information that Users voluntarily provide by filling in forms, e.g. the Contact Form. We may ask a User for additional Information if the User reports a problem with our Website (or the e-shoptimizer software service).
  • A record of any correspondence with the User. In case the User contacts e-shoptimizer by email, we will use the Personal Information You provided to answer Your question or resolve Your problem. The Personal Information is internally in e-shoptimizer only used for identification and communication with our Customers.
  • Details regarding User's visits to our Website and e-shoptimizer software, but not limited to location data, traffic data, web logs and other communication data, if this is required in our own billing process or otherwise.
  • Information on whether certain content has been accessed and whether certain content is clicked in emails sent to the User.
  • Information regarding the User's computer - where available the User's IP address, operating system, browser specifications and device ID is stored for system administration and to report aggregate information to our Subscribers or advertisers. Information from cookies are stored to personalize the User's experience. Said information won't necessarily enable e-shoptimizer to personally identify the User.

The e-shoptimizer software service clearly expresses whether data is optional or not. In case invalid information is provided, the e-shoptimizer software service notifies the User/Customer.

Information Use

When a User purchases the e-shoptimizer software service they are instantly seen as a Customer. The Information provided by the Customer is used to:
  • In the situation where a User / Customer has requested a Service, Personal Information may, if needed, be shared with suppliers, third party vendors, business partners, referring websites, subsidiaries. Personal Information shared with these are done in order to assist e-shoptimizer in providing our Services and enable us to fulfill our contract. The parties are under no circumstances allowed to further share this Personal Information.
  • In cases where the sharing of Personal Information is required by law.
  • In cases where e-shoptimizer has the User's / Customer's permission.
  • Under circumstances where e-shoptimizer believes it is necessary to share Information as to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, any violations of e-shoptimizer Terms of Use.

e-shoptimizer collects, processes, and stores only Personal Information that is highly relevant and necessary in order to comply to e-shoptimizer's regulatory or contractual duties and obligations. In cases where possible, e-shoptimizer considers whether the Personal Information provided by the User/Customer could be used in an anonymized or pseudonymized form, should this not affect e-shoptimizer's ability to comply to the contractual and regulatory obligations.

Information Sharing and Disclosure

e-shoptimizer won't sell User's or Customer's Personal Information to third parties, expect in case of a sale of e-shoptimizer's company. In the following situations, e-shoptimizer are allowed to share the User's / Customer's Personal Information:

  • In the situation where a User / Customer has requested a Service, Personal Information may, if needed, be shared with suppliers, third party vendors, business partners, referring websites, subsidiaries. Personal Information shared with these are done in order to assist e-shoptimizer in providing our Services and enable us to fulfill our contract. The parties are under no circumstances allowed to further share this Personal Information.
  • In cases where the sharing of Personal Information is required by law.
  • In cases where e-shoptimizer has the User's / Customer's permission.
  • Under circumstances where e-shoptimizer believes it is necessary to share Information as to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, any violations of e-shoptimizer Terms of Use.

Data Storage

Personal Information that Users / Customers provides to e-shoptimizer is stored on secure third-paty party serves where e-shoptimizer has bought server storage capacity. Currently, e-shoptimizer uses servers located wihtin the European Economic Area (EAA). Personal Information which e-shoptimizer collects may be stored at a destination outside the EAA. e-shoptimizer takes all reasonably required steps to ensure that Personal Information is handled and treated securely as well as in accordance with the Policy.

In cases where e-shoptimizer is required by law to store Personal Information in a certain location based on the User's / Customer's location, we will perform adequate measures to protect the security of Personal Information.

Third Party

e-shoptimizer utilizes third party services to handle certain tasks, e.g. tasks related to newsletter and support system. The parties are under no circumstances allowed to further share this Personal Information.

In cases where the User / Customer follows a link to a Third Party Site, this Policy will no longer govern the User's / Customer's activities.

Confidentiality and Security

e-shoptimizer limits access to User's / Customer's Personal Information to employees who e-shoptimizer deem have a legitimate necessity to come into contact with the Personal Information in order do their jobs. The reasonable technical and organizational precautions preventing data loss, misuse, alternation, unauthorized access are taken care of by e-shoptimizer. To raise the level of security, e-shoptimizer always consider the most appropriate technology for the task, and we implement the administrative and technical necessities in order to ensure that Personal Information is secured. As a result of our efforts, Personal Information transmissions are always encrypted.

Cookies

A cookie is a small text file that e-shoptimizer transfers to the User's browser and that only e-shoptimizer can read. There are no Personal Information in e-shoptimizer's cookies.

e-shoptimizer refers to https://www.digitaltrends.com/computing/how-to-delete-cookies/ if Users want to delete their cookies.

We use web analytics services in order to understand how people use our Website and software service.

Cookies can be from third parties including: Google Analytics, Google AdWords, Cookie permission, Albacross.

Consent

When signing up to e-shoptimizer's software service, the User hereby declares that they have passed the age of 13.

The User / Customer is aware and consents to that e-shoptimizer may use the Personal Information for the purpose of conducting marketing activities towards the Users / Customers, including newsletters.

The User / Customer is further informed and consents to that e-shoptimizer might share Personal Information with third parties, as previously described.

The consents have been given on the User's / Customer's own free will, and User / Customer may revoke his/her consent at any time.

Law and Venue

This Policy must be governed by and construed exclusively under Danish law without regard to the conflicts of law rules of Denmark or any other jurisdiction. Any dispute between a User / Customer and e-shoptimizer which arise out of this Plicy which cannot be settled, must be subject to the sole and exclusive jurisdiction of the Danish Court - District Court of Aalborg.

Compliance Controls

At any time, e-shoptimizer offers the Customer the ability to access and change certain Personal Information within the e-shoptimizer software service. When collected Personal Information is no longer needed for the required purpose, e-shoptimizer will either delete or anonymize it. In cases where the law demands e-shoptimizer to store the data, we follow that.

Upon Customer's request, e-shoptimizer will deactivate the Customer's personal profile and remove the Personal Information when possible, with respect to legal requirements as permitted by law. As such, the Customer should not expect that all their Personal Information will be entirely deleted from our databases.

Contact

e-shoptimizer IVS

jonathan@e-shoptimizer.com

+4528492255